Frequently Asked Questions

Welcome, how can we help you?

We warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry – SSL. You can choose one favorite from the payment methods below.

Our physical store is located at 3 Muscat Lane South, Nova Constantia in Cape Town and we welcome visitors during our trading hours.

We do offer courses and workshops, but due to the current Covid social distancing requirements, we have had to postpone as each participant is guided individually during the pruning, wiring and potting process. Follow our social media and blog for updates.

Please bring your tree in for free advice, try and bring it as soon as possible as we can often help an ailing bonsai. Do not repot or fertilise a sick bonsai. Ask for help before it’s too late.

Sunlight requirements vary from species to species. We suggest that each tree gets at least 3-4 hours direct sunlight per day, this will ensure your tree remains healthy.

Repotting and styling are integral to maintaining a healthy tree. We do encourage bonsai growers to maintain their own tree, but we can assist where necessary. Please bring your tree to our nursery, based in Constantia, during our trading hours for further advice or care. We ask that you deliver your tree and allow a weeks waiting period, so that we can repot, trim and give your tree the necessary care it needs.

Once we received payment, your parcel will be packaged and sent to you as soon as possible. Our courier offers a fast and efficient service.

We accept EFT, Visa credit card and Snapscan.

If your order arrives and you discover an item is broken, please contact us ASAP so that we can replace the item.

Simply, email or WhatsApp us, and attach a photo so that we can verify

Delivery costs are determined by weight and volume of the parcel and distance to recipient.

At Bishopsford, we are strong believers in sustainability, we try our utmost to use reusable packaging that will protect your goods and limit the impact on the environment. 

We are currently limited to deliveries only in South Africa.

Local

If you are in Cape Town central areas your order should reach you the day after receipt of payment  confirmation. 

Main Center

If you are in any of the other main centers in South Africa your order should take 2 – 3 working days for delivery. 

Regional

If you are in an area considered as regional by the courier then your order should take roughly 5 working days to reach you.

We are located at 3 Muscat Lane South, Nova Constantia, Cape Town. If you wish to collect your goods directly. 

We work with multiple couriers to find the most efficient and affordable courier to deliver our goods. However, if you wish to collect your goods, contact us and we will gladly assist.

Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
  • Attributes
  • Custom attributes
  • Custom fields
Click outside to hide the compare bar
Compare
Wishlist 0
Open wishlist page Continue shopping